| Agent chenmeister64 is under assault! Where's the extraction team?! |
[Aug. 6th, 2007|09:51 pm] |
| [ | mood |
| |  angry | ] |
| [ | music |
| | Lupe Fiasco - He Say, She Say | ] |
Cast of characters:
Me: y halo thar!
K: Awesome fellow agent
S: Manager who is built like a tank who though I disagree with on occassion, is a good guy
APCBSBVM: All Problems Can Be Solved By Violence Man
Backstory: Customer paid a fee for an out-of-warranty repair that fixed one problem with his unit, but didn't fix another. We sent it out for no additional charge another time to make sure it got done right. All told, the work was worth 3 times what he paid for it.
Customer was not pleased, even though he paid for the unit to be fixed, and it was. Customer calls and convinces our General Manager to do partial refund. General Manager doesn't tell us agents about the plan (which is another story and suck altogether). Customer has now come in to pick up unit and talks to S, K, and myself.
*Computer is brought out to customer*
APCBSBVM: Is it fixed?
S, K and Me: Yup ^_^ *open unit to show that part was replaced, then boot unit to show customer that all is well*
APCBSBVM: I still want my partial refund. Tim promised a refund.
S: Well, Tim's left for the day, and I wasn't told about the refund.
APCBSBVM: *raises voice* Well, call him at home and ask him!
S: Sir, he's at home with his family and I'm not going to intrude on him. He'll be back tomorrow morning at 10 AM.
APCBSBVM: UNACCEPTABLE! I demand you get him on the phone now!
S: I'm not calling him at home.
APCBSBVM: Then give me his number!
S: I cannot and will not give you that number.
APCBSBVM: FINE! I'm not taking my computer until I've talked to him.
S: That's fine. You can leave it overnight and come back in the morning.
APCBSBVM: FINE! I'll leave it until morning. *seems displeased, but not crazy*
S: *leaves thinking it's okay*
K: *Moves to put side panel back on unit*
APCBSBVM: DON'T TOUCH MY COMPUTER!!!!!!
K and Me: o.O
K: I have to put the side panel back on so dust won't get inside of it.
APCBSBVM: FINE!
K and Me: *put unit back together*
APCBSBVM: Call your manager at home RIGHT NOW!!!
Me: Sir, he's at home, and will be back first thingtomorrow morning. We will not call him at home.
APCBSBVM: I'M NOT LEAVING THIS SPOT UNTIL YOU CALL YOUR MANAGER AND PUT HIM ON THE PHONE WITH ME!
K: Sir, we're not calling him, and that's that.
APCBSBVM: I'LL STAND HERE ALL NIGHT!
K: Sir, we're not calling, no matter how long you stand there.
APCBSBVM: WELL, YOU GET HIM ON THE PHONE RIGHT NOW OR I WILL JUMP OVER THIS COUNTER AND GRAB YOU BY YOUR THROATS!!!!!
Me, K, and every customer and employee within earshot: o.O *blinks*
K: Sir, you're going to have to leave now.
APCBSBVM: I'M NOT GOING ANYWHERE!
Me: Sir, if you're going to threaten myself or my coworkers...
K: Don't bother, ![[info]](http://l-stat.livejournal.com/img/userinfo.gif) chenmeister64. *pages for S to come to counter*
APCBSBVM: *flees, probably realizing that if it came to a fight, S would pwn him like a n00b* THIS PLACE SUCKS!
K and Me: *shaking with anger and adrenaline*
Thankfully, the next few people in line were extremely courteous and asked us if we were okay. IIRC, one volunteered to be a witness if need be.
*Later on that night*
APCBSBVMW: APCBSBVM's Wife
Q: Another awesome agent.
APCBSBVMW: I want my husband's computer *rant rant rant*
Q: *gives unit to APCBSBVMW*
APCBSBVMW: I want you to sign this receipt so I know who to sue!
Q: o.O *has to sign paperwork for procedural reasons, so he signs*
APCBSBVMW: You'll be hearing from our lawyers!
Q, Me, and K: *sigh*
After reviewing the situation, we found several reasons why APCBSBVM will be pwned like a n00b.
1) We did fix the computer, as promised, at the rate he was quoted and paid -- we did not charge the $600 in additional repair costs that were incurred. No judge will think that he's entitled to any money back.
2) We also made sure to file an incident report with the company as well as our local PD (who <3 us because we treat them fairly). Assault reports don't bode well for your character when you're suing somebody. Better yet, the officer reported that the name was familiar (he may have a record).
3) He's banninated from the store, and if he steps foot inside, he'll be dragged out by our local police.
After being at the store for 13 hours that day, however, APCBSBVM was the last thing I needed... |
|
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| (no subject) |
[Dec. 8th, 2006|11:30 pm] |
| [ | music |
| | Ben Folds - Fired | ] |
This suck & pwn story is courtesy of one of my managers, V.
Background: V's family, sadly, was very racist in its thinking. V's really glad that she didn't learn to think the same way. One day, V's grandmother, mother, and V needed to go to the grocery store in their neighborhood.
( pwned! ) |
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